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  Home > My Account > Shipping & Returns

 

  1. How long does delivery take?

  2. My order has not arrived

  3. My order arrived damaged or not as described

  4. Is there an extra surcharge to deliver to Scottish Highlands & Islands?

  5. What is your Return Policy?

  6. What payment methods do you accept?

  7. Can I collect?

  8. Do you ship internationally?

 

(Q1) How long does delivery take?

(A) The delivery will take 10 working days after placing the order

 

Delivery

Delivery Time

Kinetic Delivery

6 to 10 working days

 

 

(Q2) My order has not arrived

(A) Please login to check the tracking number on the orders page.
 

 

(Q3) My order arrived damaged or not as described

(A) If the order you have received is damaged or not as described please contact us immediately to discuss a replacement or refund. You must notify us within 48 hours after delivery. A full refund will be issued if the replacement is out of stock or unavailable.

 

 

(Q4) Is there an extra surcharge to deliver to Scottish Highlands & Islands?

(A) No

 

 

(Q5) What is your Return Policy?

(A) Under the Distance Selling Regulations 2000, customers have the right to cancel the purchase within 7 working days (the cooling off period) after receiving the order. The full price will be refunded excluding the postage costs. The buyer pays to return the order.

All items sent back to must have a RMA/Returns number. Items must be received within 30 days of invoice date. Please send your Order Number and describe the details of the problem. We will email you a RMA/Returns number and shipping instructions. Do not return any items without the RMA/Returns number.

 

 

(Q6) What payment methods do you accept?

(A) We accept payment by Credit & Debit Cards, PayPal, Cheques, Post Orders, Bank Transfer and Nochex.

 

Please make cheques payable to FK Stores Ltd. Allow 4 working days for cheques to clear.

 

Bank transfers using Lloyds TSB usually arrives within 1 working day. Other banks could take 3 or 4 working days to clear.

 

 

(Q7) Can I collect?

(A) Cash on delivery is not accepted
 

 

(Q8) Do you ship internationally?

(A) No

 

 

 

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FK Stores Ltd is registered in United Kingdom as a private limited company. Company No: SC489633. VAT No: 307210843.

 

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